Healing Touch

Please read these Terms and Policies carefully before you start to use our Website and before purchasing or booking any services through our Website. By using our Website, you confirm that you accept these Terms and Policies and that you agree to comply with them regardless of whether you choose to register with us. If you do not agree to these Terms and Policies, you must not use our Website in any way.

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Welcome to our Online Services (“Website”). “You” and “your” means you as the user of our Online Services.

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We have set out the terms under which we are providing you with access to our online services. These include the terms and conditions that govern:

• your rights to use and link to our online services (“Online Services Terms of Use”);

• how we will use and protect information about you (Privacy & Cookies Policy); and

• our booking terms, conditions and cancellation policies

 

 

Online Account

 

You warrant that:

• The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

• You will immediately notify us of any changes to the Personal Data by updating these details on your online account; and

• You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

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We reserve the right to terminate your registration at any time if you breach these terms and conditions.

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Pricing

 

Information displayed on the website related to pricing and service availability is subject to change without notice.

 

 

Online Bookings & Payments

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• Pre-booked classes must be paid for in advance.

• We require that you sign into classes a minimum of 5 minutes prior to the class start time. If you have not signed in by this time your space will be opened up to allow drop ins and this will be treated as a late cancellation – your class will not be credited or refunded and you may be charged a fee.

• If you are on an unlimited contract and you late cancel or no-show, a charge will be applied to the debit or credit card saved on your account. Read our Cancellation Policy below for a list of charges. If you late cancel or no-show 3 times over a one month period, your ability to book online will be suspended for one month.

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If the Online booking is paid by debit or credit card, you authorise the debit via the card provided by you without notice to you. Authorised debits include, but are not limited to, all late cancelled or missed class fines under the monthly unlimited memberships. You can also save your card to your account and pay online for greater convenience.

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Cancellations

 

For Private Students and Corporate Classes:

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Early Cancellation (12 hours notice)

Your private session or corporate yoga class may be cancelled at least 12 hours prior without charge.

 

Late Cancellation (less than 12 hours notice)

Late cancellations will be charged 50% of the class fee.

 

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For Workshops, Events & Retreats:

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You can cancel 24 hours after booking to obtain a full refund. 

 

If you should need to cancel after this time, a refund (minus the deposit) will be issued up to 60 days before the start of the retreat/event/workshop. Cancellations after this time are non-refundable.

Expect a full refund of the price if it is cancelled due to COVID regulations.

 

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For Mein Yoga Moabit In-Studio classes:

 

Due to the restricted number of students allowed in studio, USC cancellations made less than 3 hours before class will still be ‘checked in.’

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Agreement of Release

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By registering and participating to any of these classes you agree to the terms and conditions outlined in the “REAL YOGA Yoga Agreement of Release and Waiver of Liability Form” Terms and Conditions. You hereby agree to the following:

 

1. That You are participating in a Yoga Class, Workshop, or Pre-­‐ registered yoga session offered by REAL YOGA during which you will receive information / instruction about Yoga. You recognise that yoga may require some physical exertion, which may be strenuous and may cause physical injury. I am fully aware of the risks and/or hazards involved.

2. You understand that it is your responsibility to consult with a physician prior to and regarding your participation in the Yoga Class, Workshop, or Pre-­‐registered yoga session. You certify that you are physically fit and I have no medical condition, which would prevent my full participation in the Yoga Class, Workshop or Pre-­‐registered yoga session.

3. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in any yoga program at REAL YOGA, including online live streaming yoga.

4. You knowingly, voluntarily and expressly waive any claim that you may have against REAL YOGA, its instructors and staff, and its owners, for any injury, death or damages that you may sustain as a result of participating in a Yoga Class, Workshop or Pre-­‐registered yoga session; 

5. You agree that you will not record, photograph or video any online classes and fully respect other student’s privacy. Violation of this clause will result in termination from all future classes and we reserve our right to pursue all legal recourse. REAL YOGA does not take responsibility for any violation of this provision by a third party. 

6. You, your heirs or legal representatives, forever release, waive, discharge and covenant negligence or other acts.

 

You have read the above release and waiver of liability and fully understand its contents. You are 18 years of age or older and voluntarily agree to the terms and conditions stated above.

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Third Party Links

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To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

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Indemnity

 

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

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Our Rights

 

We reserve the right to:

• Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

• Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

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Limitation of Liability

 

While we will use reasonable endeavours to verify the accuracy of any information placed on the Website, we make no warranties, whether expressed or implied, in relation to its accuracy. The Website is provided on an “as is” and “as available” basis, without any representation or endorsement made. We make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

 

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

 

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

 

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

• Any loss of goodwill or reputation; or

• Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

• Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

• Please note incense sticks are often burnt in the communal areas in our centres and, sometimes, in classes.

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Enquiries & Complaints

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If you have any enquiries or complaints please contact us.

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